| What
operating system do I need |
Windows 2000, XP or Vista |
| Do
I need an Office Program |
All of our Programs run on:
Office 97, or higher |
| Can
the program create work orders |
Yes, Our W10
and W15 building maintenance software both make
automatic and manual work orders, plus we now
have the DP5E Department Work Order Program for
other departments to create and send Work Orders
to maintenance. |
| Do
the programs work on a network |
Yes, however
the Scheduling programs, SD10, W10, SD15, &
W15 are not designed for this specifically, but
can be used this way, usually with a little help
from our tech support.
The DP5E Department work order program is set up
to be used on a network with specific
instructions on how to set it up. It uses
shared folders instead of a mapped drive. |
| Do
you have versions that have a date format of yyyy-mm-dd
or dd-mm-yyyy for
Australia, UK, and others. |
Yes,
with request when ordering |
| Is there a
Mac version planned |
We
have worked with Mac in the past and there was not
enough interest to make it worthwhile for us. |
| Are there
plans for future enhancements |
Yes, any
updates or upgrades will be sent to you
automatically with no charge. We must be kept up
to date on contact information such as E-mail
address and phone numbers so we can notify you
about upgrades and changes. |
| Are there
instructions for the program |
Yes, Full
instructions on install & operation. |
| Is Tec Support
Available |
Yes. All
problems or questions will be answered by our Tec
Support in a timely and friendly manner. |
| Is there a
guarantee |
Yes, 100%
satisfaction guarantee, 90 day return policy. |
| Do you have a
Demo |
No, but this
website is a partial demo of its own, in that, on
the program pages you can click the buttons on
the example operating screen and it will show
examples or explain what happens with that button
on the program. |
| Do you have a
work order program to automate my present work
order ticket program |
Yes, we have
DP5E, which does just that and still allows for
using work order tickets if you wish. This
program makes it easy to accomplish data entry by
giving unique drop down menus to each department,
so it becomes point and click instead of data
entry. |
| I have 22
buildings to schedule for maintenance. Do
you have a program for this |
Yes, we have
W15 Multi Schedule which will handle up to 999
databases for separate weekly schedules on each
database. |
| Is there a
place in the scheduling programs to keep records
on equipment |
Yes, each
scheduling program has a "More Info
Page" accessed from the main operating
screen. This can be used in Wordpad design
to set up any equipment records needed.
With the W10 and W15 the Master Work Order can
also display records of parts required, tools
needed, and notes for completing a work order
associated with a scheduled item in the database. |
| Do you have a
program that keeps track of inventory |
No, but
inventory associated with scheduled tasks can
easily be recorded aside from the program in a
spreadsheet. At least some of our customers
are successfully doing this. |
| I just need a
maintenance schedule program that is
simple. Can you help |
Yes, where all
our scheduling programs perform multi functions
needed to accomplish maintenance, they would be
considered simple compared to many
competitors. We have made an effort to keep
them as simple as possible without all the bells
and whistles. With this we have been able
to also have them cost effective. |
| I just took
over an old building with very few operators
manuals on our equipment service
requirements. Do you provide any help for
determining maintenance intervals |
Yes we will try
to help, but we avoid trying to give specifics on
equipment. Each piece of equipment can be
evaluated as to its environment or the
manufacturer can be contacted in many
cases. Examples: The
filter change intervals usually are 3 - 4 months
unless they are getting dirty quicker than
that. If you always use high quality grease
is best, and high temp grease in a warm
environment with 1 - 30 day intervals.
Greasing intervals should be
researched. With our
programs you can adjust your intervals as time go
on. |
| How is your
Tech Support |
Our tech
support is handled as quickly as possible,
usually the same day. We stay with the
customer until any problem is solved. If we
get an e-mail or phone call we call back as soon
as we get the message. |
